Our client, a leading private ranch in Kenya, is seeking to hire an Operations Room Supervisor. This is a senior tactical role responsible for leading the operations centre during assigned shifts, coordinating incident response, and ensuring operational readiness across all communication, monitoring, and reporting systems.
The successful candidate will serve as the first point of command during critical incidents, exercising sound judgement and decisive leadership under pressure.
Key Responsibilities
- Lead the operations room during assigned shifts, coordinating operators and ensuring effective monitoring, communication, and information flow.
- Command incident response processes, ensuring incidents are assessed, prioritized, escalated, and coordinated in line with established procedures.
- Maintain operational readiness of communication, monitoring, dispatch, and incident management systems, identifying and escalating equipment or system gaps.
- Manage radio communications, ensuring proper net management, channel discipline, call protocols, and adherence to communication procedures.
- Monitor and coordinate field operations, maintaining situational awareness and supporting teams with timely information and tactical direction during incidents.
- Prepare accurate operational reports and shift handovers, documenting incidents, actions taken, outstanding issues, and relevant operational trends.
- Identify capability gaps in equipment, procedures, systems, or personnel and provide practical recommendations to senior management to strengthen operational effectiveness.
Key Qualifications
- A Degree or Diploma in Security Management, ICT, Criminology /KCSE qualification with a minimum grade of B in Mathematics and English.
- 5 years’ experience in security, military, law enforcement, wildlife protection, or an operations centre environment.
- Demonstrated tactical or command experience, with the ability to remain calm and decisive during high-pressure incidents.
- Strong knowledge of radio communication protocols, including net management, channel discipline, escalation procedures, and operating protocols.
- Strong IT literacy and systems aptitude, with experience operating or supervising multi-platform monitoring, dispatch, or incident management systems.
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